Privacy Policy

1. Introduction

Pathway to Aus (ABN: [ABN Number]) is a registered migration agency operating under the Migration Agents Registration Authority (MARA). We provide migration advice and services related to the Job Ready Program (JRP), Subclass 482 Skills in Demand visa, and Subclass 186 Employer Nomination Scheme.

We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use pathwaytoaus.com.au or engage our migration services.

2. What Personal Information We Collect

We collect personal information that is necessary to provide you with migration advice and services. This may include:

Contact and Identity Information

• Full name
• Email address
• Phone number
• Date of birth
• Country of birth and nationality
• Current residential address

Migration and Visa Information

• Current visa status and visa subclass
• Passport details
• Skills, qualifications, and work history
• English language test results
• Health and character information (where relevant to your visa application)
• Employment details and employer information

Website Usage Information

• IP address
• Browser type and version
• Pages visited on pathwaytoaus.com.au
• Time and date of visit
• Referring website
• Cookies and similar tracking technologies (see Section 8 below)

We collect this information directly from you (through our contact forms, consultation bookings, eligibility checker, and direct communications) and from third parties where you have authorised us to do so (such as from the Department of Home Affairs or Trades Recognition Australia).

3. Why We Collect Your Personal Information

We collect and use your personal information to:

• Assess your eligibility for Australian skilled migration visas
• Provide registered migration agent services
• Prepare and lodge visa applications on your behalf
• Communicate with the Department of Home Affairs (DOHA), Trades Recognition Australia (TRA), and other relevant government bodies
• Respond to your enquiries and consultation requests
• Send you updates relevant to your visa application or migration pathway (with your consent)
• Comply with our legal obligations as MARA-registered migration agents
• Improve our website and services

We will not use your personal information for any purpose other than those listed above without your consent.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure.

Your information is stored securely on encrypted servers. Access is limited to authorised Pathway to Aus staff and registered migration agents who require it to provide services to you.

We retain your personal information for as long as necessary to provide our services and to meet our legal and regulatory obligations as MARA-registered agents. When information is no longer required, we take reasonable steps to destroy or de-identify it.

While we take all reasonable precautions, no data transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us directly.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties.

We may share your personal information with:

Government Bodies

The Department of Home Affairs (DOHA), Trades Recognition Australia (TRA), the Migration Agents Registration Authority (MARA), and other Australian government bodies — where required to process your visa application or comply with our obligations.

Third-Party Service Providers

We use trusted third-party service providers to operate our website and deliver our services. These may include:

• Cloud hosting and data storage providers
• Email and communication platforms
• Booking and scheduling tools (e.g. Calendly)
• Analytics platforms (e.g. Google Analytics)
• Customer relationship management (CRM) software

These providers are contractually required to protect your information and may only use it for the specific purpose for which it was shared.

Legal Requirements

We may disclose your personal information if required to do so by law, a court order, or a regulatory authority.

6. Overseas Disclosure

Some of our third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in accordance with the Australian Privacy Principles or equivalent protections.

By engaging our services, you acknowledge that your information may be transferred to, stored, or processed in countries outside Australia.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal information that we hold
• Correct any inaccurate, incomplete, or out-of-date personal information
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all access and correction requests within 30 days.

8. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your experience and understand how visitors use our site.

Types of Cookies We Use

• Essential cookies: Required for the website to function correctly (e.g. session cookies, security cookies). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). These collect anonymised data about pages visited, time on site, and traffic sources.
• Preference cookies: Remember your preferences and settings to improve your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

We do not use cookies for advertising or to track you across third-party websites.

9. Links to External Websites

Our website may contain links to external websites, including the Department of Home Affairs (homeaffairs.gov.au), Trades Recognition Australia (tra.gov.au), and MARA (mara.gov.au).

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any external sites you visit.

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your personal information, please contact us:

Pathway to Aus
Level 26, 44 Market Street, Sydney, NSW
Email: privacy@pathwaytoaus.com.au
Phone: +61 404 443 505
Website: pathwaytoaus.com.au/contact/

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.